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I'M MARK. I HAVE A BEARD AND I LOVE WOOD
HANDMADE GUITARS - SCOTLAND

Privacy Policy

This privacy policy is going to go through what, how and why we collect and process your information. If you have any questions regarding this privacy policy or want to know about any personal information we may hold about you then please email us at: markburnetguitars@hotmail.com

How we collect your information/what information we hold:

Most information we collect is provided directly from yourself.
This is either through you contacting us directly via email/phone/contact forms through the website or by subscribing to our mailing list.
The information we hold is: First name, surname, email address and phone number.

What we do with this information:
This information is used by us to contact you directly in the instance of us doing a service for you/you are interested in a product. In this instance we never save this information in a database or on file unless asking your permission to do so
If you have subscribed to our mailing list we will store this information on a database so that we can contact you via a newsletter system


Our mailing list is stored with the third party website: Mailchimp
This website is simply storing your data for us to use for sending you email newsletters if you have subscribed to our mailing list
They are a USA based company that comply with the EU-US Privacy Shield. This means they have safeguards in place to protect your information.

 

We never share/sell your information to any other company for any reason.
You can of course ask for all information we hold on you to be removed at any time.
You can unsubscribe directly from Mailchimp or simply email us and we will remove you manually


Other information/data that can be collected from you:
Our website uses Google Analytics to record data about how people find and use our website.
This is done just to monitor the performance of the website and what pages visitors land on and where the user is located. It also shows us referrals and the path you may take through the website, how often you visit, your browser and operating systems and how long you have been on the website in any particular session.

Social Media:
Any contact via a social media platform that we are connected with will have their own privacy policies/terms and conditions in built to the social media platform.

We currently use Facebook tacking pixel to collect data on visitor behaviour, such as which pages you visit, which device was used to view the website and what actions were taken.
This also allows us to personalise ads directly to you via facebook, this is done by you accepting to receive marketing materials/promotions when you subscribe to my website

You can unsubscribe at any time and can ask us to remove you from receiving promotional ads at any time
 


The information/data we hold on you will only be used for the details listed in the policy, we will only hold your data for the length of time appropriate to the purpose of the information/data
We never share/sell this information with any other company or organisation and only use the data/information for the intended purpose


Any queries or questions you may have please contact us directly
You can also ask at any time to see the information that we hold on you

Email: markburnetguitars@hotmail.com
Phone: 07597 993591

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031 231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.